At Banu Traders, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we offer a 15-day return policy from the date of delivery.

Eligibility for Returns:

• Items must be returned within 15 days of receipt.
• Items must be unused, unwashed, and in the same condition as received.
• Items must be in the original packaging with all tags attached.

Non-Returnable Items:

• Custom or personalized orders
• Intimate apparel (e.g., underwear, swimwear)
• Items with removed tags
• Items that have been worn, washed, or altered
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Return Process:

1. Contact our customer service team at sales@banutradersltd.co.uk or call us at 07553461511 to initiate a return.
2. Provide your order number and reason for return.
3. Our team will provide you with a return authorization and instructions on how to send your item back to us.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at sales@banutradersltd.co.uk.

Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us: If you have any questions about our return & refund policy, please contact us at sales@banutradersltd.co.uk or call us at 07553461511.